Support

Does ForeclosureRadar work on the Android platform?

ForeclosureRadar requires the use of Adobe Flash which is not currently available on Android cell phones. A few of the recently introduced tablets do support Adobe Flash. The site can be accessed in its entirety by using the Motorola Xoom. You will most likely want to use a stylus to scroll and navigate the site due to the size of the screen. We cannot recommend the Blackberry because the smaller screen makes it difficult to use the site or the Galaxy because of the inability to consistently access the site.Read more

Why do some properties disappear from your system?

Properties records will never disappear from our system. If you are tracking a property and can no longer find it using our standard search, it is likely because its status has changed and we no longer consider it an active foreclosure. You can still find these properties by checking the Include Historical Records checkbox, from the Foreclosure Details menu.

Why can't I print, email or export?

Certain browsers require that pop-up blockers are turned off in order for our print, email and export functions to work — particularly Safari.

Which internet browsers do you support?

ForeclosureRadar.com supports Firefox 3.0+ on Windows or Mac, Internet Explorer 7 or 8 on Windows, and Safari 4.0+ on Mac. Internet Explorer 6 is not recommended, and other browsers and operating systems may work but are neither tested nor supported.

I'd like to talk with someone, what is your phone number?

We are not setup to take incoming support calls at this time, please use the contact or support forms. We will do our best to promptly reply to any inquiries during business hours, pacific time. If you'd prefer to speak with someone rather than receive an answer by e-mail, then let us know on the form, and include your phone number and the best times to reach you.

I think I've found a bug in the product, can you fix it?

We are doing our best to find and fix every possible bug, so that you can focus on your business. Unfortunately, with the wide variety of computers, operating systems and browsers, we might miss a few and would greatly appreciate your reporting them. Please use the support form, and include as much detail as possible. Please also include your operating system and browser information, so that we can replicate the problem.

Why can't I access the Search, Auction, or Analyze tools?

Our site requires Adobe Flash Player™ 10.
Thanks to popular Flash-based applications like YouTube, it it should already be installed on your computer, and if not it should install automatically. On the rare occasion you need to manually install it please go to the Adobe website and download the Adobe Flash Player. Read more

What are the minimum requirements for your site?

Because we provide very detailed information on each property, we do have some minimum system requirements:

* 1024x768 Display Resolution. While the service wil work on smaller displays it does not work well. If your monitor is set for a lower resolution, please check to see if you can simply change the settings.
* Adobe Flash Player™ 10. The Adobe Flash technology is installed in 98% of all web browsers. and it provides for a higher level of interactivity than a web browser alone.Read more