Frequently Asked Questions

Billing

Why is a credit card required for the free trial?

How do I cancel?

Other billing questions.

Support

What are the minimum requirements for your site?

Why can't I access the Search, Manage, or Track tools?

I think I've found a bug in the product, can you fix it?

I'd like to talk with someone, what is your phone number?

Which internet browsers do you support?

Data Quality

Why does your site indicate that there are less opportunities than other sites?

How reliable is your data?

I think there is an error in your data; can you please verify that it is correct?

Other

Your site says "beta"—what does that mean?

Do you offer seminars, coaching or mentoring?

Billing

Why is a credit card required for the free trial?

A credit card is required to insure uninterrupted service should you choose not to cancel service before the trial period expires. Your credit card will not be billed during this period, however, we will check to see if the credit card is valid for the term selected. If you do not want to continue service beyond the trial, you must cancel the service, otherwise your card will be billed.

How do I cancel?

We're sorry to see you go, but you can immediately cancel your service by logging in and going to your My Account page. Once there, simply click the cancel button and tell us why you have chosen to discontinue the service. If for any reason you can't login, feel free to contact us.

Other billing questions?

Please contact us. We want for you to be happy and satisfied with our services. We will do our best to promptly reply to any inquiries during business hours, Pacific Standard Time.

Support

What are the minimum system requirements for your site?

Because we provide very detailed information on each property, we do have some minimum system requirements:

• 1024x768 Display Resolution. While the service wil work on smaller displays it does not work well. If your monitor is set for a lower resolution, please check to see if you can simply change the settings.
• Adobe Flash Player™ 9. The Adobe Flash technology is installed in 98% of all web browsers. and it provides for a higher level of interactivity than a web browser alone.
• Java™-Script™ Enabled. Our site makes extensive use of maps, which require JavaScript. Browsers allow you to disable JavaScript, but our site simply won't work if you choose to do this.

Why can't I access the Search, Manage, or Track tools?

Our site requires Adobe Flash Player™ 9. While it should install automatically if you don't already have it, there may be cases where you need to manually install it. Go to the Adobe website and get the Adobe Flash Player.

I think I've found a bug in the product, can you fix it?<

We are doing our best to find and fix every possible bug, so that you can focus on your business. Unfortunately, with the wide variety of computers, operating systems and browsers, we might miss a few and would greatly appreciate your reporting them. Please use the Contact Us form, and include as much detail as possible. Please include your operating system and browser information, so that we can replicate the problem.

I'd like to talk with someone, what is your phone number?

We are not setup to take incoming support calls at this time, please use the Contact Us form. We will do our best to promptly reply to any inquiries during business hours, Pacific Standard Time. If you'd prefer to speak with someone rather than receive an answer by e-mail, then let us know on the Contact Us form, and include your phone number and the best times to reach you.

Which internet browsers do you support?

ForeclosureRadar.com recommends Firefox 2, and also supports Internet Explorer 6 and Internet Explorer 7. Other browsers may work but are neither tested nor supported.

Data Quality

Why does your site indicate that there are less opportunities than other sites?

We believe we have the most accurate count of real foreclosure opportunities in the business. We only include Notices of Default (as Preforeclosure opportunities) for 120 days after they are issued. At that point, a Notice of Sale should have been filed for the property to go to auction; otherwise, the owner has likely resolved the problem. Similarly, we only include Bank Owned opportunities for 120 days, as the bank will have likely disposed of the property by that point.

The most significant difference between ForeclosureRadar™ and other sites is regarding active auction opportunities. We include auction opportunities from the date the Notice of Sale is filed until the foreclosure is actually resolved. As the only site that actively tracks every auction in California, we are the only company who can actively remove Auction opportunities as soon as they are resolved.

Bottom line…by only including active opportunities, we show fewer opportunities than our competitors, but save you from wasting time on dead deals.

How reliable is your data?

In general we make every effort to ensure our data is accurate, but unfortunately, we cannot guarantee the accuracy of our data as we gather it from a variety of sources. Before purchasing a property, you should verify all details; and if possible, purchase title insurance. If you think you've found an error in our data, please contact us to report it. Also, please keep the following in mind:

1. Property information - beds, baths, sq ft, etc. comes from the county assessor's office and only reflects the original details of the property when it was built, and work completed under permit. You should verify these details by physically inspecting the property prior to purchase.
2. Title information - There may be other items owed on the property including loans, past due property taxes, IRS liens and other encumbrances. Depending on whether the property is purchased before the auction from the owner, at auction, or from the bank, after the auction the purchaser may be responsible for paying some or all of these items. A title insurance policy should identify all of these items and provide insurance in the event it does not. Be careful of lien and loan reports offered by other services - we are not aware of any service other than an insured title policy that reliably provides complete lien and loan information.
3. Estimated Equity and Loan Positions - Estimated equity and loan positions are determined using computer models and have not been reviewed. As such they should be used with caution and we strongly recommend you do your own due diligence and when applicable get title insurance.

I think there is an error in your data; can you please verify that it is correct?

We take the quality of our data very seriously, if you think you've found an error please contact us. That said, please be sure to see How reliable is your data.

Other

Your site says “beta”—what does that mean?

Beta is a term used by software developers to indicate a product that is still being fine tuned. Customers who sign up to use beta software get the advantage of getting to use it before it might otherwise be available. In exchange, they should expect to occasionally find some glitches. More importantly, it is our way of letting you know that it is OK to complain. We really want your feedback! Tell us if something doesn’t work, or is hard to use. Tell us if there is a feature that we don’t have that you’d like to see. We are very focused on building the absolutely best service possible.

Do you offer seminars, coaching or mentoring?

We are always willing to work with groups and individuals on how to best use our software. We do not charge for email support, and we will consider requests for training groups in person. We do not offer any systems or programs on how to make money in foreclosures. We are working hard to find trainers and resources that we will be able to confidently refer you to in the near future.