Frequently Asked Questions - Support


Why do some properties disappear from your system?

Properties records will never disappear from our system. If you are tracking a property and can no longer find it using our standard search, it is likely because its status has changed and we no longer consider it an active foreclosure. You can still find these properties by checking the Include Historical Records checkbox, from the Foreclosure Details menu.

Why can't I print, email or export?

Certain browsers require that pop-up blockers are turned off in order for our print, email and export functions to work — particularly Safari.

Which internet browsers do you support?

ForeclosureRadar.com recommends Firefox, and also supports Internet Explorer 7 or newer and Safari. Internet Explorer 6 is not recommended, and other browsers may work but are neither tested nor supported.

I'd like to talk with someone, what is your phone number?

We are not setup to take incoming support calls at this time, please use the contact or support forms. We will do our best to promptly reply to any inquiries during business hours, pacific time. If you'd prefer to speak with someone rather than receive an answer by e-mail, then let us know on the form, and include your phone number and the best times to reach you.

I think I've found a bug in the product, can you fix it?

We are doing our best to find and fix every possible bug, so that you can focus on your business. Unfortunately, with the wide variety of computers, operating systems and browsers, we might miss a few and would greatly appreciate your reporting them. Please use the support form, and include as much detail as possible. Please also include your operating system and browser information, so that we can replicate the problem.

Why can't I access the Search, Auction, or Analyze tools?

Our site requires Adobe Flash Player™ 10.
Thanks to popular Flash-based applications like YouTube, it it should already be installed on your computer, and if not it should install automatically. On the rare occasion you need to manually install it please go to the Adobe website and download the Adobe Flash Player.
If you are still experiencing difficulties, please visit the Adobe Troubleshooting Page for either Windows PC users, or for Mac users.

What are the minimum requirements for your site?

Because we provide very detailed information on each property, we do have some minimum system requirements:

* 1024x768 Display Resolution. While the service wil work on smaller displays it does not work well. If your monitor is set for a lower resolution, please check to see if you can simply change the settings.
* Adobe Flash Player™ 10. The Adobe Flash technology is installed in 98% of all web browsers. and it provides for a higher level of interactivity than a web browser alone.
* Javascript™ Enabled. Our site makes extensive use of maps, which require JavaScript. Browsers allow you to disable JavaScript, but our site simply won't work if you choose to do this.