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First Horizon
Short Sale Report
| Time to Acknowledge |
Time to Approve |
Commissions | Full Release Available |
Comments |
| under 3 days | 60+ days | 5% | usually |
Their short sale processing is now handled by Met Life. This has caused the process to slow way down. Communication is a problem and they will test your patience. Keep good notes on all communication efforts.
Comments
I sent a file for a short sale on August 1, 2009, complete with HUD 1, certified bank appraisal, etc. to the assigned 'negotiator' who has taken over for First Horizon, namely Met Life Loans. I have successfully spoken to an assistant once, who said all emails had been changed, therefore the files were not received. I never get a response to any email (new accounts), to any voice mail. It looks as though the 3 day acknowedgement time has passed, and we are in approval time of up to 60 days. How am I to know the files are received with no acknowledgement? This process is the worst business experience I have had in 23 years of selling real estate successfully.
I have had a short sale in limbo with these folks since August 5th, 09 and have not been able to get anyone to even acknowledge my existance since I recieved a negotiator. I have called maybe a dozen times and can't get the negotiator and even more frustratingly I can not go over head to management because once you type in the loan number, it goes dirtectly to my negotiator....Anyone have any ideas?
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